FAQ

Privacy Policy

Illustrator Jake is committed to ensuring the protection of personal information of customers and users of our website. We will only collect personal information when you’re knowingly and willingly providing it, we will never share or otherwise profit from the distribution of personal data beyond the use it was provided for.

FAQ 

Q - How long will my order take to be processed & shipped?

A - We aim to have your order dispatched within 2 to 3 working days.

Q - What if the product I receive is incorrect?

A - We will accept any product for returns within 7 days of delivery, please email us informing us that you are wanting to return the item and we will sort out an exchange for you. 

Have you received my payment?

After we have received your payment, we will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with us with a proof of payment.

What should I do if I want to cancel my order?

If you would like to return goods or cancel your order, please contact us so we can make any necessary adjustments and provide further help.

How long will it take until I receive my refund?

As soon as the store have registered your cancellation or your return, the repayment will be processed within the next 5 days.

How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide us your IBAN number in order for us to make the repayment.